Avoiding Email Problems
Here's a list of steps you can take to avoid email problems:
- Turn off virus checking.
If you have a lot of stuff in your inbox, and if you use Windows
and you use McAfee, Norton, or some other security software, turn
off the online virus checking while you're checking your inbox.
Otherwise, your virus checker will greatly slow down the data transfer
from the server. Don't forget to turn checking back on afterwards.
- Clean out your Inbox.
That brings us to the second step: Cleaning out your Inbox
will speed up your email considerably. Some users have over a
gigabyte of stuff in their inbox. Each time you check your
mail, the computer has to read and parse that entire file.
So keep it small.
- Don't send unsolicited email.
This is the most important rule: NEVER send bulk unsolicited email!
If you're considering sending a message to multiple recipients you
don't know personally, don't! It is spam and it will get our server
blacklisted. If you send even one unsolicited email, somebody
out there who doesn't like it will complain that you are a spammer.
From then on, mail you send will start to disappear. Even worse, mail
sent by your colleagues and your boss will also start to disappear.
It's almost impossible to fix it.
And it will be your fault!
Unfortunately, we can't do anything about big Internet companies who
send spam to nonexistent people on our network, and then blacklist us when
our server bounces it back to them, as it's supposed to do. But at least
we can avoid contributing to the problem.
Sending spam is an abuse of our network. We have a strict policy against
sending spam. If you intentionally send any spam, your email account will
be closed permanently.
However, we realize that most spam is not intentional, but comes from
trojans and other malware on the computers of innocent people. If you use
Windows, check your computer for viruses and trojans frequently. If
your computer unintentionally starts sending out spam, we won't cancel
your account. We will just unplug you until it's fixed.
- Watch where your mail is going.
A few companies tend to "lose" a large number of valid
emails that are sent to their addresses. The biggest offender is
Yahoo. Messages to Yahoo addresses may take several hours or even
days to get to their destination, or, they might not arrive at all.
If you experience delays sending to Yahoo addresses, you
should tell the recipient to get a new Internet
service provider, because he or she is losing email.
- Keep all your computers the same. Make sure you're not
connecting to our server using IMAP from one computer and POP3 from
another. This can cause your Inbox to become corrupted and unreadable.
- One computer at a time. Don't try
to use two different computers to retrieve your email
simultaneously, even if you have multiple personalities. As you
may guess, this would cause one of you to get bumped off with a
"Connection closed" or "Timeout" error.
- Don't send big files.
Our Webmail server will not send any attachments larger than 500 megabytes.
And while our regular mail server doesn't have any fixed limits, many commercial
inboxes can be as small as 10 or even 5 megabytes. And,
like many of you, the users keep their inbox full most of the time. So keep
your attachments small. If it's big, put it on our
website so the recipient can download it whenever they want.
If you don't know how to do this, we'll be happy to help you.
- Keep us informed of problems.
If someone sends you a note complaining about your computer attacking
them, forward it to us. If your email is getting lost, tell us. If
something on your computer looks wrong, let us know. We'll check it out.
We might even help you fix it.
If you lose your email
We make backups of everyone's inbox once a week.
If you accidentally delete an important message from your inbox, or
if you accidentally wipe out your inbox, we may be able
to recover it for you. However, if you use Outlook or Outlook Express,
this is only possible if you have selected "Leave a copy on the server."
If you notice suspicious activity on your computer, let us
know immediately. Suspicious activity would include:
- Strange files showing up on your computer.
This could mean someone is using your computer to store
- The mouse cursor moving around by itself. This could
mean your computer has been taken over by a hacker. (Or it
could mean that your mouse is broken.)
- Sudden, unexplained slowness, especially on the network.
This could mean that hackers are accessing your computer.
- Someone blackmailing you, or someone revealing
to you the contents of a private email that you sent to
someone else. This could mean your account may have been
- Weird file names showing up on your computer or in your
account on the server. This could mean your computer's hard
drive is going bad, or it could be a sign of an intruder.
- A sudden barrage of "bounced" email messages. This could
mean that your computer is sending out spam.